PT Customer Support Representative

The Customer Support Representative (CSR) is responsible for interfacing with our customers in-person, via telephone phone and e-mail. The CSR develops and maintains positive customer relations and coordinates with various functions within Accent Decor to ensure our customer requests are handled appropriately and in a timely manner.

We believe in can-do attitudes and a willingness to jump in where needed to help us exceed our customers’ expectations!

Essential Duties and Responsibilities

• Portraying a positive company image and engaging in professional and friendly communications with customers.

• Processing orders by mail, telephone, fax, email, or other employees.

• Actively listening to customer needs and inquiries to determine appropriate service actions.

• Assisting colleagues and other employees with administrative duties.

• Referring any customer questions regarding products or services to the appropriate person.

• Establishing and maintaining customer profiles.

• Performing accurate company-required recordkeeping.

• Efficiently and correctly corresponding with customers to obtain payments.

• Resolving customer problems, such as shipping or invoicing problems, etc.

• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received.

• Following-up on orders to ensure delivery by specified dates.

• Be on time and ready to assist our customers at the scheduled time..

• Performing other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelors, or seeking bachelors’ degree preferred

• 1+ year customer service experience preferred

• Ability to work in a team environment and take direction from management and supervisors

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

• Excellent oral/written communication skills

• Excellent organization skills

• Ability to multi-task, and comfortable in an evolving environment--changing priorities, some ambiguity

 

Compensation/Benefits:

• Medical, Dental and Vision Coverage

• Company paid life insurance

• Paid Holidays and vacation time

• Health and Wellness program

• Employee Purchase Program

• 401K match