How do I register to become a customer?

Click Here to sign-up for a Username and Password for full access to browse and shop our entire collection online.

What documents do I need to become a customer?

In order to buy from Accent Decor, customers are required to provide a valid tax ID upon Registration. Before your first order ships, customer support will request a copy of your business license and current tax resale certificate or current tax exempt form.  

What is your opening order?

Opening orders are $500 minimum. Reorders are $150 minimum. 

Do you sell to the public/consumers? 

No, Accent Decor is a B2B company that only sells wholesale to the trade. Please check out our retailer locator for a retailer that offers Accent Decor product near you!

What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard, American Express, Discover. We also accept Net/30 terms for qualified accounts and wire transfers. 

When will my credit card be charged?

A credit card pre-authorization will occur 1-2 business days prior to shipping. This pre-authorization is temporary, cardholders will NOT be charged until the order ships from Accent Decor’s warehouse.

Where do you ship from?

We have distribution centers on both sides of the United States.

Georgia:
6420 Corley Rd, Bldg 100
Peachtree Corners, GA 30071

California:
501 Harley Knox Blvd. 
Perris, CA 92571

Do we ship to PO Boxes?

Unfortunately, due to the size of our items, we cannot ship to PO boxes.

Can I pick-up at your warehouse?

Yes, local customers are welcome to pick up orders from our Peachtree Corners and Perris locations. Our pickup hours are Monday - Friday 7:00am – 1:30pm local time. To ensure your order is ready, please indicate a pickup date, time and location when placing your order online or over the phone. 
 
Orders are processed within 3-5 business days. Customers will receive a phone call when the order is ready. Please note we’re unable to accommodate same-day orders. If leveraging a personal carrier to facilitate your pickup, the order number and customer name are required.  
 
Customers have five business days to pick up their order once notified via phone (exceptions will be made for out-of-state customers). If the order is not picked up within five business days, it will be returned to stock and subject to a 30% restocking fee. 

Do you Dropship?

Do you ship to residential addresses?

Yes, but please be aware that extra shipping charges will apply for residential deliveries that ship on a pallet. Please refer to our Shipping Policies for more information.

What is a lift-gate?

A lift-gate is a tool used to raise or lower pallets from a trailer. If your delivery location does not have a loading dock or fork-lift, and the shipment is too heavy to remove from the trailer by hand, you will need to a lift-gate to remove the pallet. Additional fees my apply.

What is inside delivery?

Inside delivery is a service from the carrier in which the driver delivers through the threshold of your building. For residential deliveries, this means inside your garage or front door. Please note, drivers are not authorized to use stairs or elevators, nor will they place it in the room of your choice. Additional fees my apply.

What is considered a residential location or limited access area?

Freight companies experience more challenges when delivering to non-commercial locations due to the size of their trucks/trailers. A residential address is classified as an address that is in a residential zone, difficult to access, and may not have equipment for unloading a pallet.

Similarly, areas with limited access also cause challenges when delivering and include one-way streets, amusement parks, construction sites, hotels, farms, mines, mini-storage, places of worship, schools, hospitals, nursing homes, correctional facilities, and military bases.

Some carriers will make accommodations and deliver in a smaller trailer to residential and limited access areas when necessary, resulting in an additional service fees.

Will I be charged for delivery appointments and guaranteed deliveries?

If you request a specific day more exact than provided by the carrier, an additional fee will apply.

I have a damaged item, what should I do?

You will need to fill out a claims form in order to process your damaged products.   

Do you have a MAP or IMAP policy?

• We have implemented an Internet Minimum Advertised Price (IMAP) policy on a selection of our Accent Decor-designed Eric & Eloise cast aluminum products.  

• Not all of the Eric & Eloise products are included in this policy. Only the following collections: 

  • Wall Mounts 

  • Stocking Holders 

  • Busts 

• These items must be priced for retail sales at 2.2x the wholesale cost at a minimum.  

• Customers found in violation of this policy will incur consequences and eventual delays in shipment of these products.  

• This policy does not extend to brick-and-mortar store advertising or pricing. 

• The IMAP Policy applies to pre-tax advertised price (i.e., IMAP prices are exclusive of any applicable taxes).  

• The following are examples of types of advertised promotions subject to AD’s IMAP Policy:  

  • “Buy one-get one”, “buy-save”, “spend-get” type promotions that list, picture or cite an AD product subject to the IMAP Policy where the advertisement displays or implies a unit price for that AD product that is below IMAP.  

  • Retailer gift cards, loyalty reward offers, rebates or coupons expressly tied to the purchase of an AD product subject to IMAP, or whose advertisement lists, pictures or cites an AD product subject to IMAP, where the advertisement displays or implies a unit price (including “free”, “zero” or its equivalent) for that AD product that is below MAP.  

    • For example, you cannot run a sale that notes, “if you buy 3 Frankie wall mounts then you get one free.” None of the listed styles may be advertised as “free. “ 

• This policy allows for value-added incentives including:  

  • Free Shipping  

  • Loyalty or Rewards program credits or redemption used as cash as opposed to discounting the products included in the policy. 

For full program details and item pricing, read our overview here.  

*This policy is subject to change as additional Eric & Eloise products are designed and added to our line. 

How are your products measured?

Measurements listed are Length x Width x Height

Where does your product come from?

We source product from 13 countries around the world, partnering with artisans and companies that stand behind design and support unique offerings that we can pass along to our customers.

Are any of your products handmade?

The majority of our products are made by hand. At Accent Decor, we love partnering with makers from around the world to bring their creative and traditional arts to our product lines.

Are your products food safe?

Specific products are tested for food safety. They will be noted as so on the website. Accent Decor is committed to providing safe, high quality products for our customers. We conduct ongoing quality and safety testing for our products pursuant to all federal and state regulations. 

BACKORDERS & CANCELLATIONS

What is your backorder & cancellation policy?

Accent Decor strives to have every product in stock and available to ship. If an item is not available for immediate shipment, it will be backordered and will ship automatically once it comes back to stock. If you would like to cancel a backorder, please contact our support team, and a CSR will be happy to help you.

**Please note that you will not be charged for backordered items until they ship.

**If your backorder is under $75 or older than 6 months we reserve the right to cancel.