FREQUENTLY ASKED QUESTIONS
How do I register to become a customer?
Click Here to sign-up for a Username and Password for full access to browse and shop our entire collection online.
What documents do I need to become a customer?
In order to buy from Accent Decor, customers are required to provide a valid tax ID upon Registration. Before your first order ships, customer support will request a copy of your business license and current tax resale certificate or current tax exempt form.
What is your opening order?
Opening orders are $500 minimum, no reorder minimum.
Do you sell to the public/consumers?
No, Accent Decor is a B2B company that only sells wholesale to the trade. Please check out our retailer locator for a retailer that offers Accent Decor product near you!
What forms of payment do you accept?
We accept the following major credit cards: Visa, MasterCard, American Express and Discover. We also accept Net/30 terms for qualified accounts and wire transfers. Please refer to our terms page for more information.
When will my credit card be charged?
Credit cards will be processed 1-2 business days prior to shipping. You will only be charged on the merchandise that is available to ship.
Where do you ship from?
We have distribution centers on both sides of the United States.
6420 Corley Rd, Bldg 100
Peachtree Corners, GA 30071
501 Harley Knox Blvd.
Perris, CA 92571
Do we ship to PO Boxes?
Unfortunately, due to the size of our items, we cannot ship to PO boxes.
Can I pick-up at your warehouse?
Yes, local customers are more than welcome to pick-up orders at our Norcross and Perris locations. Our pickup hours are Monday-Friday 9:00am-4:00pm in Norcross, GA and 9:00am-2:00pm in Perris, CA. To ensure your order is ready when you arrive, please indicate a pickup date/ time when placing your order online or over the phone.
Do you Drop-ship?
Yes, Accent Decor is pleased to offer drop-ship direct to consumers. For additional details, please visit our Shipping Policies.
Do you ship to residential addresses?
Yes, but please be aware that extra shipping charges will apply for residential deliveries that ship on a pallet. Please refer to our Shipping Policies for more information.
What is a lift-gate?
A lift-gate is a tool used to raise or lower pallets from a trailer. If your delivery location does not have a loading dock or fork-lift, and the shipment is too heavy to remove from the trailer by hand, you will need to a lift-gate to remove the pallet.
What is inside delivery?
Inside delivery is a service from the carrier in which the driver delivers through the threshold of your building. For residential deliveries, this means inside your garage or front door. Please note, drivers are not authorized to use stairs or elevators, nor will they place it in the room of your choice.
What is considered a residential location or limited access area?
Freight companies experience more challenges when delivering to non-commercial locations due to the size of their trucks/trailers. A residential address is classified as an address that is in a residential zone, difficult to access, and may not have equipment for unloading a pallet.
Similarly, areas with limited access also cause challenges when delivering and include one-way streets, amusement parks, construction sites, hotels, farms, mines, mini-storage, places of worship, schools, hospitals, nursing homes, correctional facilities, and military bases.
Some carriers will make accommodations and deliver in a smaller trailer to residential and limited access areas when necessary, resulting in an additional service fees.
Will I be charged for delivery appointments and guaranteed deliveries?
If you request a specific day more exact than provided by the carrier, an additional fee will apply.
I have a damaged item, what should I do?
Please contact customer service and they will be happy to assist you with a claim. You will need to fill out a claims form in order to process your damaged products.
How are your products measured?
Measurements listed are Length x Width x Height
Where does your product come from?
We source product from 15 countries around the world, partnering with artisans and companies that stand behind design and support unique offerings that we can pass along to our customers.
Are any of your products handmade?
The majority of our products are made by hand. At Accent Decor, we love partnering with makers from around the world to bring their creative and traditional arts to our product lines.
Are your products food safe?
Specific products are tested for food safety. They will be noted as so on the website. Accent Decor is committed to providing safe, high quality products for our customers. We conduct ongoing quality and safety testing for our products pursuant to all federal and state regulations.